All products/ fish must unopened only store credit with the same day receiving the product UPS store from to store UPS
We are able to accept returns with the following conditions:
- Returns must be requested and approved via email within 30 days of the original shipment date.
- Product and product packaging must be sealed and unopened with original manufacturer seals intact.
- Returns must be shipped back within 7 days fully insured and properly packaged.
We are unable to accept returns when:
- Product is used or shows any signs of use
- The product is missing parts (packaging, manual, accessories, etc.)
- Warranty return that is tested to be fully functional
- Past 30 days of the original shipment
- Product sold as Open Box Items
- Gift Cards are non-refundable
- Only applicable to the 50 US states